![]() Front desk was called multiple times but no security was ever sent. Our friends witnessed a large fight going on in several rooms nearby and the public hallway outside. ![]() While they technically have a lot of entertainment, it's not very good quality as a general statement and much of it is by poorly trained entertainment staff. No snack options between 10 and 11 pm, which unfortunately was when we were looking for snacks ( I know it's a minor thing, but just FYI). The beach was beautiful, but too rough for snorkeling. There are no pool or beach servers at this level. Restaurant reservations fill up fast, so you may not get your first choices. Low compared to other resorts that we've been to in Mexico. The number of ala carte restaurants that you get with a 7 day stay is 3. The resort is huge but the trams and golf carts are frequent. We were always able to find seating at the beach, but the " towel game" is real. The beach was kept as clean as possible of seaweed, but a constant battle. The variety and quality of food at the Buffet's was good. There is a lot of wildlife on the property. The staff was extremely friendly ( we had read reviews of rude staff, but I suspect that there may have been a language barrier involved). Everything was very clean, from the rooms to the grounds, etc. I'm going to try to make this review as useful as possible to future travelers, not a gripe session or a flowery unrealistic review. My wife and I traveled to Iberostar Paraiso Del Mar with friends from 7/11 thru 7/18. Kind regards, Quality Manager Iberostar Paraiso del Mar We hope to have the opportunity to host you once again at any of our Iberostar Hotels & Resorts worldwide. We will do our best to ensure that any situation that does not meet our criteria is corrected. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We will pass them on to the head of the department, to review and improve our service. Likewise, we have taken note of your comments regarding your disappointment with our staff. On the other hand, allow us to mention that gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves, we know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your observations and we regret you were not completely satisfied with our offer on this occasion. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us and we are certainly very proud of them all. They do work hard every day trying to ensure that our guests have the option of enjoyable activities, and presenting shows that are fun for guests of all ages. We thank you as well for your kind words for our entertainment team. Hilton Tulum Riviera Maya All-Inclusive ResortÄear guest, On behalf of the entire team, we thank you for choosing Iberostar Paraiso del Mar on your recent vacations in Mexico and for taking the time out of your vacation to share your comments with us.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Iberostar Golf Club Playa Paraiso.Playa Paraiso All Inclusive Honeymoon Resorts.Playa Paraiso All Inclusive Family Resorts.Adults Only and Adult Friendly Resorts Playa Paraiso.Iberostar Hotels & Resorts in Playa Paraiso.
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